The British Columbia Lottery Corporation (BCLC) is seeking a Senior Specialist, Organizational Development

You can read more about this job opportunity below, or on the BCLC website.

Why you should work with us

At BCLC, we play fair. We believe that playing fairly is a serious responsibility and an empowering opportunity. Our commitment to social, economic and environmental responsibility is central to all we do and captured in our slogan “Playing it Right”. From our LEED Metro Vancouver office, to our responsible gambling program, GameSense, we are committed to ensuring that we always consider the impact of our business on the people and communities of BC. At BCLC, we play for BC. We employ—directly and indirectly—almost 26,000 people in gambling operations, related government agencies and charities as well as support services.

At BCLC, we make it fun to be an adult. For more than 30 years, we’ve entertained customers with a chance to dream and have fun, while delivering revenue to the Government of BC for the benefit of British Columbians. During this time, we’ve evolved from a lottery corporation to a full-spectrum gambling entertainment company responsible for conducting, managing and operating lottery, casino, community gaming (bingo) and eGaming in BC. We strive to create outstanding gambling experiences and to have our games evolve with the player’s idea of excitement. For us, playing is not all about winning; it’s about entertainment.

Job Summary

The Senior Specialist, Organization Development, proactively provides high engagement internal consulting expertise in the areas of organization effectiveness; this includes employee engagement, organizational change and development, facilitation of transformations, workforce planning, business planning, as well as team and people engagement. The role is responsible for creating enterprise programs and resolving complex people and culture issues. The People Strategy and OD Partner uses a holistic and humanistic approach that leverages high-engagement/high-inquiry processes, innovative thinking, research and analysis to create targeted recommendations and programs.

Key Accountabilities:

  • Executes the strategic direction of P&C, including implementation of value added P&C processes that support business goals and objectives;
  • Develops and maintains effective business partnerships and serves as a consultant in strategic approaches to people and culture issues, enabling the P&C function to deliver value-added service to the organization that reflects the business objectives of the P&C division and BCLC;
  • Partners with assigned business unit(s) senior leadership in order to address workforce issues and to optimize talent, structure, process and culture to drive business results.
  • Develops short and long-term people strategies and solutions designed to increase organizational performance and efficiency;
  • Leads comprehensive workforce planning through analysis and modelling, option identification, and resource opportunities to support business priorities;
  • Recommends, develops, and implements people processes and practices that encourages knowledge building and sharing and reinforces application of learning (e.g. coaching, communities of practice, super users);
  • Leads the development and implementation of strategic and operational people initiatives designed to support the execution of BCLC’s corporate strategy and enterprise priorities. Leads change throughout the organization. Partners with other P&C functions and internal resources to execute enterprise wide P&C initiatives and client specific programs;
  • Manages projects from concept through final implementation. Conducts needs analysis assessments and co-designs the solution with the business unit;
  • Defines deliverables, scope, and success metrics for each project. Establishes project plans and regular status update intervals for stakeholders. Identifies risks and creates mitigation plans. Coordinates implementation, communication, and change management plans as necessary.
  • Conducts after-action reviews and recommends improvements;
  • Assesses and designs solutions for diverse, complex and broad issues from an organizational perspective. Leads and facilitates activities including planning, scheduling, governance, and execution to successful completion of the programs and projects designed;
  • Works with the People Insights team to design and implement metrics which are used to determine the level of success and outcomes;
  • Utilizes quantitative and qualitative data derived from P&C metrics and analytics to identify and assess emerging trends and advises on the potential impacts to the business; develops proactive actions to further support the business objectives and/or people strategy.

Minimum Required Qualifications:

Education and Experience

  • Degree or Diploma in a related discipline (Human Resources, Organizational Effectiveness & Development, Learning & Development, Change Management, Project Management, or another related field), supplemented by industry-recognized professional courses;
    CPHR or equivalent designation;
  • 4-6 years recent, related senior professional experience in Human Resources;
  • BC Public Sector experience coupled with supervisory/leadership experience will be considered an asset;
  • Experience with workforce planning and/or organization development;
  • Strong facilitation skills or experience will be considered an asset;
  • An equivalent combination of education and experience may be considered.

Technical Skills

  • Exceptional leadership, communication, negotiation and influencing techniques;
  • Experienced using organization development techniques to build and deliver on business objectives;
  • Ability to understand complex problems;
  • Experience in fostering reflection and generative conversations;
  • Demonstrated ability to communicate effectively to various audiences both verbally and in writing
  • Experience in moving business problem solving from reactive to co-creation of the future;
  • Pragmatic and principled individual with ability to focus on the right balance between operational excellence and employee development;
  • Savvy in political and organizational dynamics and realities;
  • Highly skilled in execution and results-oriented environments;
  • Demonstrated ability to build strong and trusting relationships with executive, managers, employees and peers;
  • Skilled in conducting needs assessments through interviews, focus groups or informal one to one conversations to understand goals and challenges in order to implement solutions;
  • Extensive knowledge of principles and practices of human resources;
  • Adaptable and able to cope with ambiguity, while operating within the guidelines of a People and Culture strategy and goals of the business operations;
  • Strong problem solving skills and can see past the symptoms to get to the real root of the problem;
  • Excellent organizational and planning skills preferably with project management experience;
  • Ability to work independently and within a team environment;
  • Committed to continuous improvement and driven to question and improve processes, systems, and practices as appropriate;
  • Strong ability to maintain confidentiality; possesses diplomacy and tact;
  • Solid knowledge of MS Office Suite and preferably experienced using Success Factors or SAP.

Please Note:

  • This opportunity will remain open until a qualified candidate pool has been established.
  • Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

For more information on this posting and to apply, please visit the BCLC website.

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