CORPORATE DIRECTOR ORGANIZATIONAL DEVELOPMENT
SUMMARY OF ROLE RESPONSIBILITIES
Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.
Reporting to the Chief Strategy Officer & Vice President, Governance, the Corporate Director, Organizational Development, provides expert counsel and leadership in achieving the organization’s strategic and operational deliverables. The incumbent is a corporate resource who functions at all levels of the organization, across all programs and services and all sites and is the internal point of contact for organizational and team effectiveness (e.g. team building, pulse checks, engagement, facilitation, etc.), leadership development, consulting (e.g. client focused situational analysis, expert opinion and recommendations, etc.) and transformational change. Oversees the Organizational Development Team. Facilitates and coordinates the development of the resource plan for Organizational Development and the ongoing evaluation of services provided. Provides team leadership to ensure the alignment, priority, integration, appropriate staging and achievement of the Mission Forward deliverables. Utilizes change management methodology, negotiation, conflict resolution, communication, facilitation and interpersonal skills to carry out accountabilities. Anticipated outcomes of work will require innovation, systems thinking and creativity in problem solving and decision-making.
- Oversees the Organizational and Leadership Development Team whose role is to design, implement and evaluate strategies and interventions to achieve PHC’s strategic goals, by enhancing individual, team, and program effectiveness, stimulating employee engagement and retention, supporting talent management, promoting learning, facilitating transformational change and transition management.
- Oversees the assignment of work, and evaluates leadership development outcomes. Plans for and manages risks. Identifies and ensures the expedited resolution to problems or barriers to enable successful project/change completion.
- In conjunction with the Chief Strategy Officer and VP, Governance, develops the annual Organizational Development budget. Provides leadership and stewardship of the budget and assumes accountability for monitoring, budget realignment based on variance and regular reporting.
- Functions as a corporate resource and internal point of contact for organizational development issues, challenges and opportunities. Supports the Senior Leadership Team and meets regularly with Program Directors (medical and administrative), Executive and Corporate Service Directors, Managers and other leaders to identify needs and co-develop actions to address them. Works closely with the Office of Strategy and Results and the People (HR) Team. Maintains strong working relationships with other health organizations, regional entities, community agencies and private partners.
- Aligns and/or ensures the alignment of leadership and organizational development initiatives with PHC’s mission, vision, strategic directions, goals and objectives. Leverages internal resources and supports across the organization to enable success. Supports organizational strategic and tactical direction setting and ensures the congruence of leadership and organizational development initiatives with these directions.
- Leverages transformational change skills and tools to enable best practices, performance improvement and system integration by identifying and facilitating the application of best practices, both clinical and administrative.
- Identifies, promotes and integrates new systems, processes and care models to enhance care, service and support to enable an effective and integrated organization that will optimize system integration, process methodology and evaluation of learning and organizational effectiveness
- Leads the completion of business cases, operational reviews, needs assessments and environmental scans to identify viable organizational objectives, directions and options.
- Identifies strategies and actively builds leadership capacity across the organization.
- Manages contractual relationships with external consultants.
- Other duties as assigned.
Education, Training, and Experience
A level of education, training and experience equivalent to a Master’s degree in Organizational Development, Organizational Effectiveness, Organizational Psychology, Organizational Behaviour, Human Resource Management, Adult Education, Health, Business Administration, or other related Master’s degree, and seven (7) to ten (10) year’s recent relevant experience preferably in a complex healthcare organization.
Skills and Abilities
•Strong mediation skills and the ability to motivate and influence leaders, physicians and volunteers.
•Strategic thinker and skilled at aligning organizational development work to PHC’s strategic plan.
•Ability to communicate effectively, both verbally and in writing, with all levels of the organization, including advanced report presentation and writing skills.
•A strong customer-service orientation with the ability to prioritize requests for support to best serve customers and address organizational priorities.
•Ability to lead a remote / hybrid team.
•Excellent facilitation and leadership development skills.
•Advanced skills in complex problem solving, planning, project management, change management and group process.
Ability to work effectively, both independently and as part of a team.
•General knowledge of current health care issues and trends.
•Ability to exercise sound judgment, critical thinking and effective decision-making.
•Ability to analyze and problem-solve complex issues towards effective solutions.
•Ability to critically assess policy and procedures and affect change.
•Ability to respond to changing priorities and unforeseen circumstances.
•Ability to provide leadership, guidance and direction to staff and the leadership team.
•Ability to effectively manage budget and staff resources.
•Ability to organize, prioritize and balance work.
•Ability to operate related equipment, including computer software applications.