BC Lottery Corporation (BCLC) is looking for a Manager, People Development (Full Time, Permanent)
Manager, People Development (Full Time, Permanent)
Why you should work with us
At BCLC, we play fair. We believe that playing fairly is a serious responsibility and an empowering opportunity. Our commitment to social, economic and environmental responsibility is central to all we do and captured in our slogan “Playing it Right”. From our LEED Metro Vancouver office, to our responsible gambling program, GameSense, we are committed to ensuring that we always consider the impact of our business on the people and communities of BC. At BCLC, we play for BC. We employ—directly and indirectly—almost 26,000 people in gambling operations, related government agencies and charities as well as support services.
At BCLC, we make it fun to be an adult. For more than 30 years, we’ve entertained customers with a chance to dream and have fun, while delivering revenue to the Government of BC for the benefit of British Columbians. During this time, we’ve evolved from a lottery corporation to a full-spectrum gambling entertainment company responsible for conducting, managing and operating lottery, casino, community gaming (bingo) and eGaming in BC. We strive to create outstanding gambling experiences and to have our games evolve with the player’s idea of excitement. For us, playing is not all about winning; it’s about entertainment.
The Manager, People Development is responsible for the design, execution and integration of the learning and development strategies for BCLC and will guide and support the implementation of creative and innovative employee development programs for our company. Reporting to the Director, People Development and Operations this role will work collaboratively with the P&C team and leaders throughout the business to enhance performance and develop talent through needs assessment and workforce skill gap analysis.
This role identifies the learning and development requirements to align with our social purpose goals and considers our culture, values and values in action, and diversity, including and belonging in our programs and learning offerings.
The Manager, People Development will be proactive in applying knowledge of adult education principles and best practices to formulate and execute relevant, innovative approaches and solutions that support employees with career, professional and leadership development opportunities.
This role will play an important leadership role creating in the lifecycle of learning and development from ideation to integration and delivery. This role provides leadership to the Employee and Leadership Development team.
- Responsible for the design, planning, execution and integration of transformative learning and development strategies across BCLC, including the implementation of a curriculum of relevant learning utilizing a blend of formal classroom learning, online, communities of practice, coaching and on the job development within the organization. Develops and manages the People Development budget.
- Develops and integrates BCLC’s talent planning and talent assessment strategies, including talent development in support of the succession plan. Contributes to succession planning and identification of critical roles. Serves as an expert consultant on learning and development plans and coaching.
- Evaluates and measures the effectiveness of the talent management programs at BCLC; ensures the right programs are being delivered to support current and future skills, competencies, experiences and capabilities required to enable success of employees, leaders and the business.
- Builds collaborative partnerships with business leaders and within P&C to understand organizational talent and develop strategic learning plans and design/recommend tools to address development needs or gaps which may include facilitation of organizational, team workshops and individual assessment processes for employee development including interpretation, action planning and coaching (e.g. 360 assessments, Strengths Finder, etc).
- Plans and implements employee and leadership development programs and associated projects; define scope, timelines, cost and resourcing requirements; analyzes expectations of target audiences, and describes the tasks and activities. Maintains progress of programs and projects to meet established timeframes and budget requirements and collaborates closely with Communications, P&C, Business Technology and other SMEs to ensure flawless execution of programs. Researches best-in-class methodologies that fit BCLC’s culture and serve its business goals while understanding workplace trends, human capital management best practices and organizational design/development. Evaluates and designs effective assessment tools and processes that are used in the annual identification of high-potential talent.
- Develops, implements and provides governance over all aspects of talent development (policies, processes, learning pathways and program delivery), including liaising with BCLC divisional training teams to ensure alignment of programs and projects to overall strategy.
- Designs and implements leadership development programming and initiatives to support new, current leaders and future leaders within the organization. Consults with the business to align BCLC’s curriculum and leadership competencies.
- Provides leadership, coaching and performance management to a team of professionals, vendors and external experts in the effective design, development and execution of the People Development Strategy and the delivery of learning and performance focused solutions for business initiatives across the organization.
- Promotes a positive work culture; acts as a change leader, coach and career planning guide for employees and leaders within the organization. Provides organizational development and other support for key initiatives and/or projects.
- Contributes to the development of an effective onboarding experience across the organization and identify effective strategies for learning the business and culture.
Minimum Required Qualifications:
Education and Experience
- University degree in Human Resources, Business, Organizational Development or in a related field such as Adult Education or a relevant discipline;
- A minimum 5-7 years’ experience working in a Human Resources or Employee Development related role which includes experience in leadership roles. Proven experience in designing, implementing, evaluating and leading organization-wide learning and development initiatives and leadership development programs using transformative learning principles and methodologies is required.
- An equivalent combination of education and/or experience may be considered.
- Certification in Coaching and/or facilitation is an asset.
- Excellent ability to develop and maintain strategic relationships, strategic planning and project management skills;
- Demonstrated experience in leading and integrating learning and development programs that align with a social purpose organization together with the culture, values and diversity, inclusion and belonging strategic goals;
- Strong knowledge of and experience with adult learning principles, instructional design techniques, online learning, assessments, and evaluation methodologies
- Experience with succession planning and in building a diverse leadership pipeline;
- Experience delivering engaging sessions in a virtual training environment;
- Excellent interpersonal skills and demonstrated ability to collaborate well with employees at various levels within the organization;
- Experience leading a team of professionals;
- Leadership skills with emphasis on communication, innovation, change management and continuous improvement;
- Advanced project management skills and experience with the ability to build project plans and budgets; experience managing large scale organizational-wide projects;
- Experience with Agile, Design Thinking and Lean methodologies is an asset;
- Experience working and engaging with all levels of the organization from frontline to Executive;
- An entrepreneurial spirit with the persistence to implement best practices and create necessary buy-in;
- Strong coaching, facilitation, and presentation skills;
- Ability to handle confidential materials in a professional manner;
- Strong initiative and time management skills; ability to thrive in an environment with shifting priorities and high workload;
- Strong written and verbal communication skills;
- Excellent problem solving, analytical and innovative thinking skills;
- Knowledge of human resources software systems (SAP & SuccessFactors) preferred.
Please Note: This opportunity will remain open until a qualified candidate pool has been established.
Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.