Building Trust, Being Trusted - Michelle Young - Vancity

Industry Day: The Financial Sector - A panel presentation hosted by the BC OD Network (BCODN) and the Adler School of Professional Psychology (Vancouver, BC campus)

"One key driver in my industry is how we as an organization train and lead our people to be able to be trusted advisers. With the skepticism that some clients hold about whether the financial adviser could be trusted, the organizational challenge is how to develop advisers to be able to assemble information that is translated into something that is meaningful to the receiver, one that connects to the challenge that the client has brought to the adviser."

Video: 

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